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Fix Internal Server Error When Submitting Quote for Approval

Summary This article explains the known cause and a step-by-step fix for an "Internal Server Error" that appears when clicking "Submit for Approval" on a quote.

Cause

  • The error can occur when the contact linked to the quote (the contact set up for e-sign) does not have a first name and/or last name saved on their contact record and is represented only by an email address.

Quick fix (step-by-step)

  1. Open the deal or quote where the error occurs.
  2. Identify the contact linked to the quote (the contact designated for e-signature).
  3. Open that contact's record in your CRM.
  4. Add the contact's first name and last name to the contact record.
  5. Save the contact record.
  6. Return to the quote and click "Submit for Approval" again.

Notes and tips

  • Updating the contact’s first and last name then resubmitting the quote resolves the error in affected cases.
  • Ensure the contact assigned for e-sign on the quote has both name fields populated before submitting.
  • If you have multiple quotes on a deal, check each quote’s e-sign contact to confirm name fields are filled.

Conclusion Populate the first and last name fields for the contact used for e-sign on the quote, then retry "Submit for Approval." This addresses the Internal Server Error observed in affected cases.